Knowledge Base

Using FileZilla to upload

FileZilla is powerful, yet free software with drag-and-drop capability for transferring files over the Internet to your web server.

FileZilla is the most popular FTP client and is used by webmasters from all over the world.

Getting your FTP settings

You will need to have your FTP settings on hand in order to use FileZilla to upload your Website. This is the FTP information you will need in order to use an FTP client:

Hostname ftp.yourdomain.com
Username Hosting Username
Password Hosting Password
Port 21

How to use FileZilla

The first time you use FileZilla, it is good to set up a profile that saves your settings for future use.

Step 1. Launch FileZilla.

Step 2. Under the File menu, choose Site Manager.

Step 3. Click on the New Site button.

Step 4. You'll be able to type the name of the new site in the left column under My Sites, as shown in this graphic:

Step 5. Name the site ftp.yourdomain.com.

Step 6. Complete these fields in the Site Properties screen:

Below is the description of the fields:

Host ftp.yourdomain.com
Port 21
Protocol FTP
Encryption Use Plain FTP
Logon type Normal
User Hosting Username
Password Hosting Password

Step 7. Click the Transfer Settings tab. Choose Passive.

Step 8. Click OK to save your site settings.

You can now use FileZilla to upload.

How to connect with FileZilla

This tutorial shows you how to connect with FileZilla. You can connect with FileZilla by doing the following:

Step 1. Click on the Server Icon and select your pre-configured site to start a connection.

Step 2. The screen will connect and display information, Errors shown in red.

Congratulations, you are now connected with FileZilla.

Uploading or Downloading files

Once you have connected to a server, you can transfer files in one of three ways:

  • Transfer Arrows. Select a file to transfer. Click the arrow that points away from the pane the file is in.
  • Drag and Drop. Click on a file and hold the left mouse button while you drag the file to where you want to transfer it. Select multiple files by holding down the Ctrl key while selecting.
  • Copy and Paste. Right-click on a file and select Copy. Then, right-click where you want to transfer the file and select Paste.

The left window is your computer files. The right window is your web server. Locate the public_html directory on your web server. Click to open and move all website files here.

Common Problems

My FTP program connects and then won't display a list of files on your server, or immediately disconnects

You need to toggle the Passive Mode setting on your FTP program. If it is currently off, turn it on. If it is currently on, turn it off. If that doesn't solve the problem, you might need to try a different FTP program.

My FTP program seems to disconnect often without warning

Our server has a timeout of 300 seconds. If it does not see any files transmit during that time it disconnects your FTP client. To reconnect, look for a menu option or button that says Connect or Reconnect. On FileZilla, Reconnect is found under the Server menu.

Files I publish on the remote server have the wrong timestamp

In your FTP program you will need to find the setting which allows you to adjust the server time zone. You would change the remote time stamp by -3 hours. In FileZilla, this setting can be reached under the Advanced tab Adjust server timezone offset section when creating a site profile.
The load-balanced, clustered web servers hosting your site are physically located at two different time zones. One set of servers is located on the East Coast and the other is located in the Mid-West. All servers are standardized to reflect EST regardless of timezone they are actually in.

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