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Online Support Billing and Accounts

Billing and Accounts Support

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How to transfer Domain Name Ownership to a new owner? 174 liked

To change your domain name's registrant to a new owner, follow these steps & send us back the completed transfer of ownership form

Where is Live Chat support? 1892 liked

Live chat is available through our Contact page, and appears only when agents are online and available.

Turn off domain name Auto Renewal 215 liked

You can manage automatic renewals for all your domains and products via the Payment Settings link within your Account Manager.

Can I pay by cheque or direct deposit? 85 liked

Unfortunately, due to our super low prices we currently only accept certain major payment options. See the list in this article.

How to change the Registrant Contact information 153 liked

The Registrant Contact is the owner-appointed agent for a domain name or product. Change your registrant contact information by following these simple steps.

How to change Account Manager password 68 liked

Make sure that you have a strong Account Manager password. If not, change it immediately by following the given instructions.

What are the costs for sending faxes? 22 liked

Fax rates depend on the plan and the destination you select. These rates can viewed within your Account Manager.

How to update your credit card information 54 liked

You can update your credit card information easily within your Account Manager.

Are there any hidden fees? 26 liked

There are NO hidden fees with our company. All possible fees are displayed within the domain names, web hosting and product pages.

What credit cards are accepted? 19 liked

We currently accept VISA, Mastercard and AMEX. We also accept Paypal and WebMoney.

Can I get a refund on my Hosting? 170 liked

If you are unhappy with our hosting service or just wish to close the account, you will get a full refund of the remaining period within 60 days.

I have been billed or charged incorrectly 5 liked

If you believe you were incorrectly billed, please email us to explain what you think is incorrect and we’ll explain or correct the situation for you ASAP.

Will you send me a Tax Invoice for my purchases? 17 liked

Yes, this will be emailed at the time of purchase to the email on file.

Why did Auto Renewal fail? 23 liked

Most likely your auto renewal failed because your credit card will expire soon or its information is no longer valid.

How to Enable or Disable Two-Step Verification System 57 liked

A step-by-step guide to help customers enable and disable the two-step verification system.

How can I view my payment receipts? 31 liked

You can check your payment receipts easily within your Account Manager.

How to renew Traffic Booster 57 liked

If you have received a renewal notice, or just want to extend or renew your Traffic Booster plan, you can do this instantly within your Account Manager.

How do I view my Billing History and Invoices? 91 liked

You can check your billing history, invoices and transaction within your Account Manager under Billing History.

How to setup Auto Renewal 66 liked

You can set up Auto Renewal, which is a feature available with all our domains and products, within your Account Manager.

How to retrieve your Account Manager username and password 739 liked

You can request your username and password using the lost password recovery tool on the login screen. If you do not know your domain or username, please follow these instructions.

How do I update my profile information? 153 liked

You can update your contact information within your Account Manager, in the Profile section. This guide will show you how.

Will you notify me when my Domains or services are due for renewal? 121 liked

Yes, we will send you reminder notices to the email on file when any of your domain names or services are due for renewal.

How do I add Account Credit 128 liked

Add credits to your account one time, and use it as an internal currency to purchase, renew and upgrade products.

How to change the Billing Contact information 177 liked

You can change the Billing Contact information by logging in to your Account Manager and clicking modify under the Billing Contact of your domain name or product.

How to change the Technical Contact information 197 liked

You can change the Tech Contact by logging in to your Account Manager and clicking Modify under the Tech Contact of your domain name or product, located in the Administration section.

Why is my order still not active? 87 liked

Your order may still not be active because either the payment for your order has not yet been received, or the product you have ordered is pending setup or approval.

How to Remove Phone Numbers from Two-Step Verification System 217 liked

Removing your phone numbers from Two-Step Verification can be done via Account Manager. See the rest of the article to know how.

How to renew your Site Backup plan 211 liked

Continue using this backup service by renewing your Site Backup plan. Here's how.

Web Hosting 60 day money back guarantee 251 liked

We’re 100% committed to giving you the absolute best in Web Hosting. That’s why we crafted our unique 60-day money back guarantee.

How do I check my Domain Name renewal date? 219 liked

You can check anytime when your domain name is due for renewal within your Account Manager.

What is the hosting service Uptime Guarantee? 252 liked

If your website hosting service falls below 99% without advanced notice from us, we will credit you with a full 1 month FREE on top of your existing plan.

How to renew my Domain Name 129 liked

You can renew your Domain Name quickly and easily within your Account Manager in the Domains Due For Renewal section.

What happens if I don't renew my services? 267 liked

If all the auto renewal attempts fail and you do not manually renew your services by the expiration date, they will go into the 'renewal grace period', which lasts 30 days.

How long does a change of ownership take? 371 liked

A domain or hosting change of ownership should be complete within 5 working days, provided we have received a completed change of ownership form and any required fees have been cleared.

How to Add Phones in Two-Step Verification System 281 liked

You can add your phone number in your Two-Step Verification feature via Account Manager. Read further for the rest of the steps.

How to renew Premium DNS 288 liked

If you have received a renewal notice, or just want to extend or renew your Premium DNS, you can do this instantly by following the guide below.

How to change the Administration Contact information 223 liked

You can change the Admin Contact by logging into your Account Manager and clicking Modify under the Admin Contact of your domain name or product.

How can I renew my old SSL certificate? 282 liked

If the hosting of your domain is with us you can simply renew within your Account Manager. Otherwise you will need to generate a new CSR file first and then process the renewal in the Account Manager.

Why can't I renew my .AU domain name? 276 liked

There are restrictions on when the .AU domain name become available for renewal.

How to renew Web Hosting 264 liked

If you have received a renewal notice, or just want to extend or renew your Web Hosting, you can do this instantly within your Account Manager.

I do not want to renew my Domain Name, what should I do? 316 liked

If you don't renew your domain, it will simply expire after the due date.

How to renew Website Builder 378 liked

If you have received a renewal notice from us, or just want to extend or renew your Website Builder, you can do this instantly within your Account Manager.

What happens if I don't renew my Website Builder? 378 liked

If all the auto renewal attempts fail and you do not manually renew your Website Builder by the expiration date, the Website Builder will go into the renewal grace period, which lasts 30 days.

Why can't I renew my .UK domain name? 372 liked

There are restrictions on when the .UK domain name become available for renewal.

How do I check my Hosting Renewal date? 380 liked

You can check when your hosting services are due for renewal anytime within your Account Manager.

How to change the Registrant (Owner) of my Hosting or products 297 liked

Changing the Registrant (Owner) of an account is a PERMANENT function. You will not be able to change the Registrant (Owner) back once you have made the change.

How do I update my notification preferences? 489 liked

You can change your notification preferences within your Account Manager, in the Profile section.

What happens if I don't renew my Hosting? 596 liked

If all the auto renewal attempts fail and you do not manually renew your hosting by the expiration date, it will go into the renewal grace period, which lasts 30 days.

How can I access my Account Manager? 467 liked

You can access your Account Manager by clicking on My Account at the top of this page.

How to Login to the Account Manager with Two-Step Verification 457 liked

Strengthen protection of online assets and personal information with an additional verification. Here's how:

Can I get a refund if I renewed a Domain by mistake? 662 liked

Unfortunately, it is not possible to reverse a domain name renewal once it has been processed at the registry, as it is not allowed by the Registry for domain name expiry dates to be wound back.

Will I be refunded if my Domain gets rejected? 877 liked

If a domain name gets rejected after you have applied for it and payment has been processed, a refund will automatically be processed.

What happens if I don't renew my Domain? 974 liked

If you do not renew your domain name by the expiration date, the domain name will go into the 'renewal grace period'.

What happens to my Domains if I don't renew my Hosting? 1073 liked

If you do not renew your hosting, but you keep your domains registered with us, you can continue to manage and renew them within your Account Manager.

How to update your Account Manager email address 802 liked

You can change your Account Manager contact info by logging into your Account Manager and clicking Edit Profile.

How to renew the Email Exchange 1318 liked

If you have received a renewal notice, or just want to extend or renew your Email Exchange, you can do this instantly within your Account Manager.

How to renew Email Hosting 1411 liked

If you have received a renewal notice, or just want to extend your Email Hosting, you can do this instantly within your Account Manager.