Billing and Accounts Support

To transfer the ownership of a domain name, you need to download our Domain Transfer of Ownership Form via your account manager.

You can manage automatic renewals for all your domains and products via the Payment Settings link within your Account Manager.

You can update your credit card information easily within your Account Manager.

If you're unsatisfied with our Hosting, you can get a full refund of the remaining period during the first 60 days from purchase.

Use your Account Credit for payments to experience a more time-efficient and hassle-free way register or renew Domains & Products.

You can set up Auto Renewal, which is a feature available for all our domains and products, within your Account Manager.

Due to our super low prices we currently only accept certain major payment options. See the list in this article.

You can check your billing history, invoices and transaction within your Account Manager under Billing History.

This process will take 5 working days, provided we've received a completed COO form and any required fees have been cleared.

If your web hosting service falls below 99% without advanced notice from us, we'll credit you with an added 1 month service, free.

We’re 100% committed to giving you the absolute best in Web Hosting, so we crafted our unique 60-day money back guarantee.

Know how to change the Technical Contact Information in your account in this article.

Add credits to your account one time, and use it as an internal currency to purchase, renew and upgrade products.

The Registrant Contact is the legal owner of any Domains or Hosting Products. Know in this article how to change its contact info.

If you believe you were incorrectly billed, please send us an email and we’ll explain or correct the situation for you ASAP.

Create an account with Crazy Domains and get access to manage your Account, Domain Names, Hosting plans, and other services.

Make sure that you have a strong Account Manager password. If not, change it immediately by following the given instructions.

Yes, this will be emailed at the time of purchase to the email on file.

A step-by-step guide to help customers enable and disable the two-step verification system.

There are NO hidden fees. All possible fees are displayed within the Domain Names, Web Hosting, and Product pages.

You can request for Crazy Domains to permanently delete all the Private Data you've provided us. Learn more about this here.

Update your contact information via the Profile section of your Account Manager using the steps in this article.

We currently accept VISA, Mastercard and Amex. Other available payment options are also available which you can check here.

Removing your phone numbers from Two-Step Verification can be done via Account Manager. See the rest of the article to know how.

Reactivate disabled or suspended accounts to have full access of your account. Refer to this article for guidance.

You can manually renew your Traffic Booster via your Account Manager, using these quick and easy steps.

A Suspended Account is different from a Suspended Hosting & do not affect each other. Learn why & what to do in both cases.

Know how to change the Administration Contact Information in your account in this article.

You can check which of your Hosting Services and other Products are due for renewal anytime, within your Account Manager.

You can check which of your Domain Names are due for renewal anytime, within your Account Manager using the steps in this guide.

Know how to change the Billing Contact Information in your account in this article.d here's how.

Most likely your Auto Renewal failed because your credit card information is no longer valid, or is about to expire.

You can manually renew your Site Backup Addon plan via your Account Manager, using these quick and easy steps.

If your SSL is hosted with us, you can renew it in the Account Manager. Otherwise, generate a new CSR file first, before renewing.

You can manually renew your website builder via your Account Manager, using these quick and easy steps.

You can manually renew your Domain Name via your Account Manager, using these quick and easy steps.

You can request for a copy of all the private data you've provided Crazy Domains. Learn more about this here.

Yes, we will send you reminder notices to the email on file when any of your domain names or services are due for renewal.

You can add your phone number in your Two-Step Verification feature via Account Manager. Read further for the rest of the steps.

Your order may not yet be active because the payment has not yet been received, or your order is still pending setup or approval.

There are restrictions on when the .AU domain name become available for renewal.

If no manual renewal is done on or before the expiry date, your Website Builder goes into a 30-day renewal grace period.

There are restrictions on when the .UK domain name become available for renewal.

You can manually renew your Web Hosting service via your Account Manager, using these quick and easy steps.

If no manual renewal is done on or before the expiry date, your Website Builder goes into a 30-day renewal grace period.

You can change your notification preferences within the Profile section of your Account Manager. Follow this guide to know how.

If your Domains are active and registered with us, even without the Hosting, you'll still be able to manage and renew them.

You can manually renew your Premium DNS service via your Account Manager, using these quick and easy steps.

If no manual renewal is done on or before the expiry date, your Website Builder goes into a 30-day renewal grace period.

Changing the Registrant (Owner) of an account is a PERMANENT function. You will not be able to revert your changes once done.

Strengthen protection of online assets and personal information with an additional verification. Here's how:

Unfortunately, it is not allowed by Registry policies to reverse a domain name renewal once it has been successfully processed.

If you don't want to renew your Domain Name anymore, refer to this article.

You can use the Lost Password recovery tool on the login screen, or use this guide if you forgot your domain or username.

You can change your Account Manager contact information by logging into your Account and clicking Edit Profile.

If you do not renew your domain name by the expiration date, the domain name will go into the 'renewal grace period'.

You can manually renew your Email Exchange service via your Account Manager, using these quick and easy steps.

You can manually renew your Email Hosting service via your Account Manager, using these quick and easy steps.

If a Domain Name gets rejected after you've applied for it & payment has been processed, a refund will automatically be processed.

Live Chat is available on the Crazy Domains website and appears only when agents are online and available.

Have maximum control over your account, Domains, Hosting, and other products/services by accessing your Account Manager.