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Online Support Fax to Email

Fax to Email Support

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Getting started guide: Fax to Email 1045 liked

When you activate Fax to Email you gain the ability to send and receive faxes by email on the local fax number you have selected. This guide shows you how to get started.

What are the costs for sending faxes? 56 liked

Fax rates depend on the plan and the destination you select. These rates can viewed within your Account Manager.

What files are supported when sending a fax? 19 liked

We recommend sending faxes using PDF files as it was invented to ensure that a document, once created, would be reproduced true to the original. However, we do support XLS, DOC, PPT, TIF, JPG and more.

Can I receive faxes with no credit? 42 liked

If you have run out of fax credit, we will still receive the fax however it will not be processed to your inbox until you have recharged. We hold incoming fax messages for up to 365 days.

I receive a fax failed notice when sending 10 liked

If you receive a notice telling you your fax has failed, please check the error message and follow the troubleshooting steps in this article.

What to do if the sending of a fax has failed 64 liked

If you receive a notice telling you your fax has failed, please check the error message and follow the troubleshooting steps in this article.

How do I receive my faxes? 86 liked

Received faxes are sent to you by email as a PDF document attachment.

Can I receive faxes from my old fax number? 106 liked

No, when you order your Fax to Email service you will be given an opportunity to pick your own, unique, local fax number. This number can send and receive faxes from anywhere in the world.

How to send a Fax 100 liked

You can send faxes from any email address. It's as simple as sending an email. Just make sure your email address is authorised to send faxes within your Account Manager.

How to improve the fax quality for sending 120 liked

Our Fax to Email system uses the very finest in technology and equipment to ensure the best fax quality possible. The most common issue relating to quality comes from having a poor quality scan.

What is my fax number? 184 liked

When you order your Fax to Email service you will be given an opportunity to pick your own, unique, local fax number. This number can send and receive faxes from anywhere in the world.

The fax machine is busy, will my fax still be sent? 211 liked

The Fax to Email service will make 3 attempts to send the fax over a period of about 20 minutes. If the fax fails after these attempts, you will be notified.

How to fix black dots on fax pages 302 liked

It is recommended that you convert your documents to black and white as sometimes noise in the color documents can be translated into black dots on the receivers end.

How to view and setup Fax Storage 324 liked

Fax Storage allows you to store all received faxes within your account manager. This default setting allows you to view your faxes from anywhere with internet access and can be disabled in the Account Manager.

How to create a PDF document 372 liked

There are many ways to create a PDF document. The most popular method is converting your current Word document or file to a PDF document. This guide shows you how.

How to add Fax Credit 435 liked

You can add Fax Credit anytime within your Account Manager.

How to setup multiple emails to receive faxes 472 liked

Only authorised email addresses can receive faxes. You can setup your fax to receive from multiple email addresses within the Fax to Email section of your Account Manager.

I can't see the attached fax file on email 1037 liked

Sometimes anti-spam or virus protection software will block you from being able to view the fax attachment. We suggest you create an exception within your software to allow emails from our systems.

Why I can't send faxes from my email? 1045 liked

Only authorised email addresses can send faxes. You can set up your fax to send from multiple email addresses within the Fax to Email section of your Account Manager.

How to receive faxes from another email address 1227 liked

Only authorised email addresses can receive faxes. You will need to check the settings within Fax to Email section of your Account Manager and ensure you have permission to receive faxes.

What is Fax to Email? 1267 liked

Fax to Email is the quickest way to send and receive faxes. It allows you to send and receive faxes from the comfort of your PC, Mac, smartphone or tablet. No more messy toner or paper jams!

Sending a fax my email address is not recognised 1317 liked

If you receive a notice telling you your email address is not recognised, please ensure your email account is authorised by following the troubleshooting steps in this article.

How to send a fax from another email address 1553 liked

Only authorised email addresses can send faxes. You can setup your fax to send from multiple email addresses within the Fax to Email section of your Account Manager.

How to setup my email to receive faxes? 1681 liked

Only authorised email addresses can receive faxes. You will need to check the settings within Fax to Email section of your Account Manager and ensure you have permission to receive faxes.