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Online Support Site Protection

Site Protection Support

About results found
Getting started guide: Site Protection 63 liked

Crazy Domains's Site Protection application was designed to scan identify, report and fix malware/virus issues within your site.

What does Site Protection monitor? 13 liked

Your site is automatically set up to be monitored daily. Site Protection will run Malware, Whois, SSL, DNS, and Blacklisting scans and report any infections when they occur.

Understanding Site Protection alerts 33 liked

The Site Protection scanner will alert you of different types of errors. Here is a quick explanation on what some of our alerts and errors mean and what you can do to have them fixed.

I have a Malware infection and I have Site Protection 78 liked

The Site Protection plan offers malware remediation, meaning we will fix any infections on your site. Due to the number of vulnerabilities that can occur it is not possible to stop all infections.

Site Scanner panel still says Infected 127 liked

If you received a notice indicating we have cleaned your site but the Site Scanner panel still says your site is infected, give the tool some time to rescan your site and it should update the status.

Setting up Server Side Scanning 183 liked

A lot of website attacks come from compromised servers and server level infections. Server Side Scanning will remotely monitor your site every 3-6 hours. You can manage it via the Account Manager.

My site got reinfected again 245 liked

In the unlikely event of your site getting reinfected after our Malware removal and cleanup, just open a new malware removal request ticket and explain what happened. We will take care of it for you.

My site was broken after Malware removal 273 liked

If you received a notice indicating we have cleaned your site but you cannot see the changes you should clear your cache and/or run a new scan to get fresh results.

How to resolve safe browsing warnings from Google 316 liked

Basic information about safe browsing warnings along with some troubleshooting tips on what you can do when Google suspects your site of phishing or having malware.

My site is fixed but doesn't look clean 324 liked

If you received a notice indicating we have cleaned your site but you cannot see the changes you should clear your cache and/or run a new scan to get fresh results.

My site is infected and I have no alerts 386 liked

If your site has been infected or hacked but you have not received an alert, please check your junk/spam folders, then contact us for help.

How to change the Monitoring Frequency 575 liked

The site scanner is set up to monitor and scan your site every 24 hours. This can be changed in your Site Protection panel.

How to stay clean from Malware 728 liked

There are always steps that can be taken to ensure security. This guide contains tips to ensure your site keeps clear of Malware.

How to remove Malware infection from your site 777 liked

If you have a Malware infection this means your site has been hacked. Your site will have malware, spam, phishing or maybe it's even blacklisted. You need to request a clean via your Account Manager.

How to scan and detect Malware 798 liked

Site Protection has scanners that identify infections, potentially harmful signatures on websites and also code anomalies that may not be known. You can start a manual scan via your Account Manager.

How to setup Site Protection 1523 liked

When you apply for Site Protection, your site will be automatically setup for scanning and monitoring. All settings for Site Protection can be managed within your Account Manager.